COVID-19 Response: Doing More with Less Through Data-Driven Decisions
The advantage of being in a smaller large department is that you can wear many hats; the disadvantage to being in a smaller large department is that you wear many hats. The instructor is a battalion chief assigned to a regional dispatch center, which provides 911 service to 13 agencies including a large airport. When news from Wuhan first surfaced, he was privy to early intelligence and was called to meetings with city management to speak on what to expect. The following weeks became a blur that would test everyone’s capacity. Several forward-looking decisions by city management and the fire chief helped the organization tackle a large complex challenge with limited resources. It used a proactive approach that best used the resources it had, which were early 911 screening, early coordination, creating an incident action plan with extensive data tracking, and identifying problem areas early. Efforts included providing assistance to the medically fragile and assisted living facilities, which greatly reduced the overall risk of large-scale problems.