Deconflicting Information and Intelligence in a Crisis: Lessons Learned from the COVID-19 Pandemic Crisis
Wednesday, September 23, 2020
In a crisis, reliable information is mission critical. Every day, fire and emergency services departments are overloaded with information and “intelligence” communication from government agencies, nongovernment organizations, media outlets, social media, and private sector special interest groups. The recent rapid deluge of conflicting information at the onset of the Coronavirus Pandemic in the United States led to much confusion and bias of information, situational awareness, guidance, and “intelligence” products. Chief Brown will discuss the significance of vetting and deconflicting information before disseminating information or guidance documents and the serious consequences that can result when this approach is ignored. He will profile the success that the International Association of Fire Chiefs (IAFC) experienced collecting information and intelligence and rapidly pushing out volumes of information and guidance to fire chiefs during the early days of the Coronavirus crisis.