Extreme Near Miss: Box 331—A Christmas Miracle?
On Christmas Eve 2019, the Lebanon (NH) Fire Department was dispatched to Box 331, the Element Hotel. The chain of events following the arrival of the first-due company has forever changed the department. This class will provide an overview of the incident and events leading to an “extreme near miss” and the effects on a small combination fire department. It will further identify the lessons learned and the process used for organizational healing. Discussion includes how to identify the challenges for response to an incident at a high-occupancy commercial building; how modern building construction features contributed to a potentially tragic incident; and lessons learned.