While conflict is generally viewed as negative, counterproductive, and destructive, if foreseen and handled properly, it becomes a tool for enhancing productivity and development, cultivating healthy relationships, and improving communication and mutual understanding. Traditionally, the fire service has been slow to embrace the softer skills of human resource management and the development of interpersonal skills. This class will cover common business practices and issues that are unique to our noble service. Through active discussion, instruction, and short group exercises, participants will identify what works and what possibilities lie ahead.