Mediocrity Is Not an Option
When someone calls 911, they think they have a serious emergency and expect the best possible service. They don’t get a choice of what department will respond and can’t shop around for the best deal. Fire departments have the responsibility to deliver quality service every time out the door. To do this, five elements that need to be considered: people, equipment, training, policies, and leadership. Organizations need to strive to provide the best by continually improving their operations with these elements. This class will look at each component and suggest areas to evaluate and improve.