Reputation Management in the Fire Service: Preventing Member Derailment
In an era of citizen journalism and human error, the fire service is not exempt from making headlines for the wrong reasons. Like preparing for emergencies, departments need the strategies to mitigate reputation threats and a plan to build stakeholder relationships. This class will offer participants strategies to safeguard the firehouse from damaging behaviors while protecting the integrity of the fire service. Topics covered include developing a social media balance, preventing theft, discrimination, and poor member behavior.